Why did you switch to a new telephone solution?
Our telephone system dated back to the year 2000 - so it was very old - and was no longer maintained. As a result, we had to solve all problems ourselves, which involved high costs. So it was high time to switch to a new system.
Which solution did you choose and why this particular one?
In cooperation with our installation partner, Bouygues, we put out a tender and evaluated various solutions and the associated conditions. Bouygues had already helped us with the maintenance of our old telephone system and therefore knows our requirements perfectly. In the end, the 3CX solution with peoplefone won.
How did the changeover go?
The project started at the beginning of the year with the equipment evaluation. We started implementation in March. The eight-person customs department in Basel was reorganized first. This gave us the opportunity to gain initial experience. We then continued the rollout at the larger location in Oftringen. The remaining locations were also connected to the new system in stages. We completed the project in June.
What were the challenges?
We had many unknowns because little had been documented in the past. Therefore, it was a major challenge for us to correctly assign all numbers and connections so that we didn't switch off the wrong ones. We had to have everything measured. Peoplefone supported us.
How was the collaboration with peoplefone's partner, Bouygues?
The collaboration was great, everything went smoothly - even better than expected. This applies to this day. We can always turn to Bouygues if we need support. The technician responsible for us is always available and always finds suitable solutions in a very short time in direct consultation with peoplefone.
How satisfied are you with the new solution?
I am almost completely happy. The solution has been enthusiastically received by our employees and offers many possibilities. There are still teething problems. But these are very closely related to the locations. For example, the connection in the warehouse or in the basement is not yet optimal. This actually has nothing to do with the 3CX solution. We are working with Bouygues to find solutions to this problem.
What is the biggest difference compared to the previous solution?
Certainly the flexibility that this solution offers. Our employees can use the solution to make calls via both landline and mobile phones.
In addition, 3CX is very easy to manage. With the software, we can move our systems around as we wish without having to reconfigure them. New users can also be created in the blink of an eye. The simple management of the solution saves us not only time but also costs.
From an interview with Mr. Andrea Gardini, CTO, FIEGE Logistics
